Hailoha Defends New Sea Service

Hailoha is defending it’s new Hailoha-Sea service today, after Mayor Albert Cravalho called for a closer look into the business, and threatened to shut down the water-based ride share service. Launched earlier this month, there have been numerous complaints about Hailoha-Sea drivers from government and law enforcement officials, as well as tourists. Hailoha officials say they are taking swift action to remove problem drivers, and are working with officials to ensure the safety of customers and contractors alike.

Hailoha-Sea was supposed to be one of the most unique and beautiful modes of travel available on the island when it was announced at the end of March. Like the wildly popular Hailoha ride share service, Hailoha-Sea would offer people a friendly and affordable transportation option whenever they needed it, but instead of riding in a car passengers would travel by boat.

“It just seemed like the next evolution of our service,” says Nella Lawe, Hailoha Vice President. “Maui is an island after all. It just makes sense that quick, safe, and affordable water transportation should be available. There are tens of thousands of boats and responsible boat owners that have a chance to supplement their income, and meet new people thanks to Hailoha-Sea. Visitors to our beautiful island can take numerous trips of a lifetime by just getting to their preferred destinations, using our service. On the few occasions when our pilots have not performed to our standards, we’ve taken swift action to rectify whatever issues have arised, and have worked openly with law enforcement.”

Despite Lawe’s assurances there have been numerous complaints about the Hailoha-Sea service including: dangerous night boating, drivers coming up on crowded beaches to pick up passengers, fights over prime territory, and intruding on delicate protected areas. The Coast Guard reports a 80% uptick in emergency calls since the service was launched. Greg Iona from the DLNR says the agency has received dozens of complaints this month. He says, “The preservation zone extends into the water in a number of spots and many of these drivers are disregarding the boundaries to make a quick buck. We’ve had people damage reefs, and just last week we arrested a driver who was charging tourists extra to take them to a protected sea turtle nesting beach. The worst I’ve personally seen is a group who were taking tourists near our resident sea otter pod and selling them clams to feed the otters. Unless there are some major changes, this new Hailoha service is going to turn into a disaster for our delicate natural areas.”

While there have been plenty of complaints about preservation zone infractions, they are a small fraction of the number of objections and allegations made to law enforcement and the mayor’s office. According to Mr. Cravalho, “Someone is going to get seriously hurt or drown.” He adds,

“We’ve had so many calls and complaints that we’ve had very little time for anything else this month. We’ve heard of Hailoha drivers showing up on paddle boards, and over-filling canoes to the point that they sink. There have been cases of boats bumping into each other at high speeds, fighting over dock space in high traffic areas, but at least those idiots were using a dock. We had a guy get stuck on Kalani Beach trying to be the first to pick up a bachelorette party. The waters around Lahaina have become a mess. There’s a local who has tied a bunch of ski tubes behind her boat, and goes up and down the beaches at night, running some sort of party bus service. Do you know how dangerous that is? Lahaina is not that big, and we already have numerous transportation options including: The Veil Stop Network, buses, Manimal public ATVs, and the traditional Hailoha service. Lahaina doesn’t need the dangerous free-for-all of Hailoha-Sea.”

Lawe counters that the number of complaints is actually quite small, compared with the total number passengers the company has ferried around the island. She says that Hailoha has fired anyone who has been ticketed or officially charged with wrongdoing, and the company investigates all complaints thoroughly. “We are determined to work with officials and make the best water-based ride service we can. Hawaii is all about beauty and freedom; and nothing is more beautiful than having the freedom to have a few drinks, and ride an inflatable tube through the water at breakneck speeds, with a dozen strangers back to your hotel.”