To whom it may concern,
My name is Gloria Barnaby and I am outraged at what passes for customer service at your company! As a retired school teacher living on a fixed budget, my vacation choices are very important to me and I can only afford one trip a year. To be honest I never trusted this whole Veil nonsense, it just never seemed safe or right. Against my better judgement, my husband and children convinced me to give it a try and it’s been one disaster after another so far. Excuse my language, but my experience so far has been complete crap!
First, I have no idea where my family is! I’ve heard of losing luggage (which you have in this case also) but how do you lose people? I haven’t been able to find any staff to answer questions or help out in any way. Your facility is rundown, the other people you’ve stranded with me here are dirty and some don’t even speak English. This whole thing is for the birds!
A few minutes ago I went outside with a group of equally disappointed travelers to try and find some sort of help and it was a catastrophe. Everything around the building is overgrown and in need of some upkeep. I can’t say I’m surprised given my experience with you so far. Worse yet, our group was attacked soon after we went out by the most hideous man I’ve ever seen. My new blouse was torn in the scuffle! I’m not sure where you’ve stranded me but I’m sure it’s not Orlando!
I usually don’t like to use the emails but this computer is the only thing we’ve found working. You’ve lost my family, my bags, and me as a customer! I expect a full refund for this farce and to be reimbursed for my damaged clothing and trouble. If I don’t hear back from someone soon, I’ll be forced to report you to the Better Business Bureau.
