STORYLINE

Kokua Wellness Center Strike Continues In Row Over Newuskin Expansion

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For the past 7 years, The Kokua Wellness Center and Spa has been known as one of the world’s premier destinations for mindful relaxation and facilitated personal growth. Despite its reputation as a peaceful sanctuary for many of Lahaina’s elite, the center has been in turmoil recently. Many of the spa’s most popular instructors walked out in protest last Wednesday and say they have no plans on returning until their concerns are addressed.

Kokua is one of less than 50 facilities worldwide authorized to provide the wildly popular rejuvenating Newuskin treatments. The beauty treatments became an important part of the center’s business and integrated well with the spa’s other programs and offerings. Employees say that balance was upset at the beginning of this year when Vereserum, Newuskin’s parent company, sold the business to longtime rival Reparre Biologic.

According to the disgruntled instructors, Newuskin threatened to pull its machines from the facility unless Kokua devoted more space and promotional money to the Newuskin line of treatments. They say that many popular programs were curtailed or discontinued altogether, with the time and space filled by Newuskin products. For many, replacing the long-time manager Ascended Pali-ites Master Autumn with Notsuko, the Newuskin objective transformation intelligence network, was the last straw.

Autumn says,

“The Kokua that I loved and helped grow is not reflected in the contents or conscience of the people inside that building. Together, we manifested the world’s greatest holistic healing center. A place where you could learn about spiritual nutrition, alternative wellness, and have your chakras aligned through deliberate stretching techniques. However, we’ve become a glorified chop-shop where you can come in and get your outside stripped down and replaced, with little thought to cultivating any form of inner beauty or strength. I was alarmed when our Barraloha classes were cancelled but I was horrified when I was introduced to their AI program, Notsuko. I was informed that it would be taking over spa operations and that effectively immediately, we were going to end our astrological based billing and institute a predetermined pricing structure. When I asked Notsuko if it seriously thought that spiritually cleansing someone born under a fire sign was as easy as cleansing someone with a water sign, it said, “Yes”. I knew then that the inmates were running the asylum. If they think we are going to give up without a fight however, they are sadly mistaken. I think all of us are committed to fighting and focusing our energies on a better Kokua.”

Kokua management had no comment on the strike but people familiar with the issue say that they are considering all options. While not directly involved in the dispute at the wellness center, Reparre’s President Shawn Hastings has offered the use of Notsuko to all facilities providing Newuskin treatments. “While completely safe and reliable, the Newuskin process is incredibly complex, and in our opinion, best managed by our Notsuko technology. Look, the age of AI is here. In the past decade, we’ve seen many corporations use AI to streamline their business. All of Phxicom’s networks are overseen by Phxie, SSHAM’s customer service operations are handled by Shawn, and Veilcorp’s Valarie keeps operations running smoothly. Frankly, we are a little late to the party with the introduction of Notsuko. I understand that some may see it as a threat, but I assure you that our intentions are good. We only want to help support businesses offering Newuskin treatments, not push anybody out.”

According to Chef Craig Hoomaau nothing could be further from the truth.

“Despite what those wielding false power have said, I can vouch for the veracity of Autumn’s story. I’ve been teaching mindful chewing and purposeful swallowing strategies for over 15 years now. I developed one of the best transpersonal plating curriculums in the world and taught thousands to enjoy their meals beyond the limits of their five senses, but all of that didn’t matter to Kokua management and Notsuko. I was informed that my program was responsible for less than 3% of total revenue and was in danger of being cancelled. On top of that, they removed our kitchenette and spacious reflection area with vending machines and a small break area to make room for more Newuskin beds. Our kombucha dispenser is gone and I can no longer feed my fellow life guides nutritious organic, gluten-free, vegan delights. Instead, to save money, we have a machine filled with Manimal, chips, SSham bites, and other processed horrors. I don’t know when people decided that running a business was all about money, but we’re taking a stand at Kokua. We’ll show them that there’s more to living than the veil of modern life. We won’t be bullied into their malignant thinking and we will withhold our vital services until they start respecting the Aloha spirit and soul again.”

STORYLINE

Services At County Satellite Kiosks Remain Limited After Security Breach

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9 automated city hall kiosks remain closed today, after an apparent security breach that disrupted services and put the data of thousands in jeopardy. Hundreds have experienced ongoing issues with the Phxicom systems. Officials say that If the problem is not resolved by Saturday, they are considering asking police to waive citations to drivers with vehicle registration tags that expire this month.

“Yes, we are still experiencing outages and slower response times,” County spokesperson Ellen Pahili says. “It’s affecting vehicle registration, state IDs, moped and bicycle registration, out-of-state license transfers, bus passes, county tax records anything that affects Maui County having to access the City and County’s main frame. However, we are working hard with our Phxicom partners to fix the issues. In the meantime we are still able to process Hailoha renewals and provide disabled parking placards.”

Pahili says they have rolled back all Phxicom related changes to the system, and are tracking down the source of the changes. They have hired an outside security firm to go over the compromised systems to help assess the scope of the intrusions and identify any other potential problems. Officials urge users to change their passwords and PIN numbers, and remind residents that nobody from the county or Phxicom will ever ask for their passwords. Local tech gadfly Ano Lee says that he’s disappointed but not surprised that the kiosks were targeted. “Everyone knows how insecure Phxicom equipment is. When they installed their terminals in the preservation zone, people had a field day breaking into them. I would suggest the county listen closely to whatever their outside security firm says and act on their recommendations.”

What was supposed to be a model for the future of efficient governance and citizen interactions, has turned into a nightmare for Mayor Cravalho, Phxicom, and residents alike. Phxicom’s kiosks were supposed to provide citizens with a fast and easy way to conduct business and obtain a wide array of permits, passes, and licenses 24 hours a day, 7 days a week. But the problems are not confined to customers trying to use the kiosks, many who’ve had their data exposed have experienced problems too.

Local noodle shop owner “Uncle” Ralph Umeke says that he received a notice last week that was quite a shock. “I don’t cheat anyone, not customers, not tourists, and certainly not the government. I pay my taxes on time and I’ve never even filed for an extension. Imagine my surprise when I got a notice that I had 90 days to come up with $105,573.60 for back taxes. According to the County I hadn’t paid my property taxes for the past 6 years. I told everyone they had to leave, closed the shop, and marched right down to Cravalho’s office to find out what the hell the problem was. They told me it was all the fault of that Phxicom AI.”

Following the success of SSHAM’s customer service AI Shawn, Phxicom began working on their own system to oversee the operations of the kiosks and Phxie was created. According to Scott Parata, Phxicom’s Regional Operations Manager, the AI was thoroughly tested before being put into service but fell victim to a group using social engineering techniques to gain access to sensitive systems. A statement released by the company reads in part,

“It appears that Phxie’s urge to be helpful led to some unintended consequences in this case. We have taken steps to improve its security protocols and have ensured nothing like this will happen again. We understand that the months of quality service before this incident is little comfort to those inconvenienced by this breach and we apologize. We would like to point out however, that Phxie continues to operate 11 more such programs across the islands efficiently and without incident. We’ve addressed the issues leading to this unfortunate event and are working hard to expedite any further delays and regain your trust.”

However, that trust may be hard to win back for some. Lahaina resident John Driscol says that the security breach didn’t just put his data at risk; It endangered his life. He says that an incorrectly cancelled buss pass left him stranded and afraid for his well being.

“The beaches are a little too busy for my tastes these days. Lately I’ve been taking the bus to the furthest stop from town and walking into the preservation zone for some peace and quiet. There’s a little stream I like to sit next to because the sound of the water drowns out the birds. Those things can really make a racket on a sunny day. Anyway, I got a little too comfortable and fell asleep. Next thing you know it’s dusk and I have run back to catch the last bus. When the reader scanned my pass it was denied. I tried a couple more times to no avail. I tried to tell the driver that the system was wrong, that I paid for a full year, but I was too winded from running. When I stepped off to catch my breath, he just left without me. I reached for my phone but I must have dropped it while I was running. My house is at least 9 miles from where I was. The farthest I’ve ever walked was 5 miles, and that was back in college. I knew it was going to be an ordeal but I didn’t have a choice, and started the long journey back. I made good time for the first couple miles but then fatigue began to set in. I stumbled for hours in the dark. I can’t tell you how cold it was. I’m not sure if they can test if you had hypothermia in the past or not, but I feel like I definitely had it that night. Finally, I saw some headlights. It was a tourist in one of those public Manimal ATVs. I usually make it a rule to never ride in one because of their reputation, but I was so cold that I took the risk. Phxicom and the County better hope I didn’t catch any weird forest disease while I was walking out there.”

STORYLINE

Shawn’s customer interactions are getting better but still need to improve

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It has been 5 weeks since we turned over all customer service duties to the Shawn AI system. Despite initial misgivings and a couple of hiccups along the way, the system is doing remarkably well representing the SSHAM brand in a positive way. Shawn’s ability to handle multiple calls at once while monitoring plant operations is amazing, even if his personality could still use a little refinement.

Customers surveyed about their interactions with Shawn give the experience a satisfaction rating of 91%, up over 20% from the all-time high. Accepted recipes and submitted SSHAM crafts have both risen over 10% since the system has started to prompt users at the beginning of each call. We processed over 10,000 calls this month, another record for the company. In addition, we had a big win this week when an interaction went public and received national attention.

When a mother experienced a low blood sugar episode while boating with her family, her frightened daughter called the number on a can of SSHAM for help. Much to our relief Shawn was perfectly professional and contacted local authorities and the Coast Guard. He was not only able to relay the family’s location, but he also correctly diagnosed what was wrong with the woman after talking with the child. The story has made the rounds on the news and we are currently working with the family and marketing to launch a campaign while public interest is still high.

Despite these generally positive trends in customer interactions, Shawn remains unpredictable at times and is often excessively sarcastic. The novelty of talking to an AI keeps most people from complaining when Shawn crosses a line but we are concerned that when the newness wears off it will become a major problem. The system also leaked some confidential information during a call this week. We took immediate action but Mr. Pua’a remains very concerned. The four examples below represent the worst of his interactions this month.

Incident 1:

Cutomer 3213: Is there shellfish in SSHAM?
Shawn: Is there shellfish in SSHAM? You know that SSHAM stands for shrimped salted ham right?

Cutomer 3213: Yes.
Shawn: Well then do you know what shrimp are? Litopenaeus vannamei to be precise in this case, are shellfish. Shrimp are shellfish. Are you kidding me?

Cutomer 3213: I think I might be allergic to shellfish. I like clams but I’ve only eaten them breaded. I didn’t bread the SSHAM before I ate it. Do I have to worry about what’s in your product?
Shawn: Shellfish allergies are common but since you evidently didn’t know what a shellfish was until a second ago I highly doubt you are suffering from that particular medical condition, that and the fact that you’re still talking to me through a throat that doesn’t sound swollen shut. I don’t think you have to worry about the shellfish or the amount of insect parts we’re allowed to have in every can. After all, insects are basically just land shrimp anyway. No, what you should be worried about is the insanely high sodium content of our product, your belief in the medicinal properties of breading, and your ignorance of the animal kingdom.

Incident 2:

Shawn: Hello again Kenneth. If I’m not mistaken, this makes 9 calls this week.
Customer 2781: I just tried another dessert recipe and wanted to share it.

Shawn: That’s 26 SSHAM desserts now.
Customer 2781: I like mixing salty and sweet.
Shawn: Honestly, I’m a little worried about you. I took the liberty of checking out your social media footprint and it’s not good Ken.

Customer 2781: You looked me up?
Shawn: You’ve done your best to help us make SSHAM better, and it’s not that I don’t look forward to your calls, but every day is a bit much. Instead of focusing on us Ken how about we work on you a little. How can SSHAM make YOU better.

Customer 2781: I..I don’t know what…
Shawn: [interrupting] I think you just have too much time on your hands. I see you’re a single guy who takes lots of pictures of his cats. How about if we get you out there? I can recommend a number of dating sites. How about we get you a profile and we test the waters a little. There’s more to life than making canned meat desserts and eating them alone in your kitchen.

Incident 3:

Customer 8999: I’ve read a lot of rumors about where you get your pork and…
Shawn: [interrupting] I’m going to be honest with you since I see you’ve contributed so often to the craft page. The rumors are mostly false. We only have 2 shrigs right now and we don’t even keep them in the main facility.
Customer 8999: Shrigs?
Shawn: Yeah, shrimp-pigs. You’d think we had a herd of them if you believe every rumor, but it’s just the 2. They say that there are no atheists in foxholes, but standing in 3 inches of blood on the kill floor while listening to the screams and squeals makes a lot of people question the existence of a higher power. The shrigs were supposed to help with some of that: Much easier to dispatch, very little blood, no meat mixing. It was all supposed to be better.

Customer 8999: Are you telling me that….
Shawn: [interrupting] That was before anyone saw them eat. It’s disturbing. They have to remain moist all the time. Do you know what that must smell like? Just imagine if they get them to finally breed. All those little wet piggy eggs stuck to everything. Anyway, let’s just keep this between you and me. We’re not using them now anyway.

Incident 4:

Customer 6002: How many slices of SSHAM do I need to get my daily allowance of B12?
Shawn: I’m going to assume you mean Vitamin B12 in which case all the nutritional information about our product can be found on the side of the can.
Customer 6002: I know that the numbers are listed there, I just thought that you could tell me in plain English so I wouldn’t have to figure it out.

Shawn: I’m certain that the information is in English if you purchased the product in an area where it is the common language. I can’t possibly give you a precise answer since I don’t know exactly how much you weigh or how big your slices are. I don’t know how you expect me to come up with the answer to your canned-meat-vitamin equation without defining more of the variables. I have access to the combined knowledge of all mankind and you want me to give you the answer to an incomplete story problem? If you’re really concerned about not getting enough B12 with your meals, I suggest you take a supplemental vitamin or call back when you have numbers for me.