from: Richard Brace
to: Lisa Hunt
date: Fri, June 5, 2048 at 5:53 PM
subject: Unintended Consequences of our Lowered Pricing
Hi Lisa.
I’m sorry to contact you about this, but we both know that Eric isn’t himself these days, and I’ve sent numerous messages up the chain with no response. I just want to make sure that someone with the power to make a decision is aware of the state of things. Since we’ve known each other for years, and you’re effectively in charge now, I thought I’d reach out. Don’t worry, I won’t make a habit of it.
I understand that Icarus was a great success. We’ve been getting regular 127 shipments, and the stockpile is really impressive. The other day one of the guys in operations calculated that we had enough in storage to send every man, woman, and child on earth through the veil almost 4 times. I also have a basic understanding of economics. Since the cost of powering everything is so low it makes sense to pass the cost reduction down to our customers, but that’s the problem. Making things cheaper for everyone else is eating away at my budget faster than I can keep up.
As the head of Safety and Facilities here in Lahaina I’ve seen a huge increase in damages, injury claims, and a big blow to our image. I’m sure an accountant somewhere made the case that if we lower the price by half, we could triple the amount of travelers and shipments. On paper it makes sense, but I don’t think they’ve considered all the ramifications. In the past I’ve been a big believer in toeing the company line when it comes to the social benefits of letting all people travel freely, but these discount customers are changing my mind. The increase in headcount we now need to run smoothly has to be eating most of that revenue increase. If you couple that with the hit we’re taking to our reputation, I can’t imagine we’re ahead at all.
Even with the quota law in place here on the island we are getting a long line of unsavory individuals veiling in every day. You wouldn’t believe the number of people who come through for day trips without shirts or shoes on. When I first started, veil travel was a luxury. People appreciated it. Did you ever have a really nice bike or toy when you were a kid? Do you remember how well you took care of it? It’s human nature to respect something that costs a lot, and to not worry about things that are cheap. We have become cheap and it’s hurting our brand. Some of these people have less respect for us than they do for a convenience store. The increase in settlements from people slipping or stepping on glass has forced me to double the full time cleaning crew and they still can’t keep up with the traffic.
The lobby is starting to look like a bus station. I don’t have enough crew to deal with the increase of travellers, and nobody seems interested in giving me a bigger budget. We have to deal with numerous cases of people using the facility as a flop house, or unruly drunks using us for pub crawls every day now. A group came through recently that thought it would be a good idea to climb the sculptures. One of them was literally swinging from the chandeliers before we got him down. If we can’t get more security staff in soon we’re going to become a buffet table for personal injury lawyers. Do you have any idea what our liability would have been if he fell and broke his back? Are we looking to change our Company motto to “Here, hold my beer. Watch this”?
Intoxicated customers falling from the sky isn’t the worst of it though. Yesterday I saw that someone sent a babyseat through with baby included. I couldn’t believe my eyes. Evidently, the mother has been sending the infant this way for months because of a shared custody order. With the lowered prices, it’s just more “convenient” for her to make the exchange this way. Her ex showed up minutes later, but for a few terrifying moments my crew was responsible for the welfare of a baby, and evidently it wasn’t the first time! I called the authorities but that’s not really the point. It’s clear to me that we are one bad day away from a PR disaster.
I’ve even heard rumors that we’re going to start a food delivery service soon. Please tell me that isn’t true. Since the price adjustment we have seen an almost 400% increase in the number of packages arriving through our shipping service. I can assure you that we haven’t had a similar increase in the amount of inspectors. I worry everyday about the Feds finding a huge drug cache or worse, not finding some sort of explosive device. With our enemies in congress we should be worried about the Feds sending something like that themselves to test the system. Right now I don’t think we’d pass the test. Can you imagine what would happen if some of the food we transported made someone sick? They’d rake us over the coals in the media, and they’d be right.
At the very least I need enough budget to cover all the cracks that are spreading across our operations. I feel like I’m being set up to fail right now. Maybe I’m just stuck in the past when I think about this place. Veiling used to be an extravagance. The station used to command a certain amount of awe and respect, and now we’re slowly turning into a glorified taxi service. This can’t be good for our bottom line.
