A state audit of the Hawaii Department of Motor Vehicles uncovered that an employee used over half of her work day to pursue what she called “Licensing Cheats,” for over two years. According to the report, 25-year-old Esther Hele, spent five hours a day harassing residents about overdue registration forms and lapsed licenses, all while her supervisor’s knew. Hele has been placed on administrative leave pending the outcome of an internal review, and criminal investigation.
Officials say that Hele used her job as a data operator, updating information on various transfer and ownership forms, to begin a “vehicle registration vigilante” campaign that lasted over two years. From July 2048 through August 2050, Hele skipped at least 2,600 hours’ worth of work, costing the Hawaiian public more than $72,000.
“It’s beyond me how this person slipped through the cracks, or how her managers are still employed,” says Mayor Alberts Cravalho. Residents are asking the same questions this morning, especially with the announcement of criminal charges of menacing and harassment filed against the Lahaina native.
While her direct supervisor refused an interview, her manager’s attorney did provide a statement which reads in part: “…It is hard to explain what it’s like to work for an organization that is so maligned by the public. If we fully investigated every complaint that came in we’d have to close at least another two lines, and that would just lead to more complaints. A big part of my job is to figure out to what degree my employees aren’t doing their jobs. I talked to Esther, and she seemed just bad to me. I know now that she was in fact, terrible. I regret, and apologize for not seeing that earlier.”
However, apologies aren’t enough for some of Hele’s victims. Dozens of claims regarding stalking, harassment, vandalism, and even threats of bodily harm are being investigated by Lahaina police. Hailoha driver Mark Me’e is one such victim of the troubled DMV worker’s campaign of persecution. He says the trouble all started when he purchased a new car, and let the insurance and registration lapse on his previous vehicle. Me’e says that he ignored the reminders he received since he planned on eventually scrapping his old car, and now wishes he hadn’t. Mark says things started taking a strange turn a few weeks after his first reminder, when Esther started showing up in his social media circles.
“One day I got this message from someone named Esther asking about my job at Hailoha. I didn’t know who she was, so I did a little investigating, and found that she was on almost all my friends and family’s friends lists. I couldn’t figure out how someone I had never heard of before could be friends with almost everyone I knew. I thought maybe I had gone to high school with Esther, and just forgot her.
Then she started asking me about my car all the time, saying things like, ‘You know Hailoha requires every drive to follow all applicable traffic laws, including having your vehicle properly registered, right?’ My mom called me one day saying she had just talked to a lady at the DMV who said I was breaking the law by not registering my car. I figured it was Esther. I contacted her supervisor and made a complaint, and she called me within minutes telling me that I could fool her boss, but not her. She sent pictures of me, and my old car that she had pulled from my work profile page. I told her that I didn’t drive that car anymore. I mean she had all my information, she could see that I registered a new car, but she wouldn’t hear it. Things just got worse.
She contacted my girlfriend saying I was cheating on her in my unregistered vehicle. She called Hailoha and told them that I had provided them with counterfeit insurance documents. I started getting threatening notes in my mailbox, and on my car whenever I went inside a store, warning me that the DMV had the right to charge interest on fines. It was getting out of hand!
It came to a head one night when I got an alert that someone way out in the preservation zone needed a ride. When I got out there I saw what I thought was an old woman all wrapped in a blanket. She got in, and I made some joke about her not having to worry about getting cold, but she didn’t say much. It was about 10 minutes into our ride when she started asking about my old car, and her voice changed. It sounded familiar to me, but it took me a moment to figure out it was Esther in disguise. I slammed on the breaks, put it in park, and ran the rest of the way into town. Later, they found my car parked in my driveway. I don’t know what she had planned, but it wasn’t good.”
Hele had no comment about the complaints against her, and is free on bail. She has plead not guilty and is expected in court next month.
